Thank you for choosing our online coffee shop for your coffee needs. We want to ensure that you have a smooth and convenient delivery experience. Please review the following information regarding our delivery process.
- Delivery Areas
We currently offer delivery services to specific geographic areas. During the checkout process, you will be prompted to enter your delivery address, and if your location falls within our delivery zone, you will be eligible for delivery. If your address is outside our delivery zone, we apologize for any inconvenience caused, and we encourage you to visit our physical coffee shop or explore alternative options.
- Delivery Timeframe
We strive to process and dispatch orders as quickly as possible. Our typical processing time is 1-2 business days from the date of order confirmation. However, please note that delivery times may vary depending on factors such as order volume, holidays, and unforeseen circumstances. Once your order is dispatched, the estimated delivery time will depend on your location and the courier service.
- Shipping Methods and Charges
We work with reliable courier services to ensure prompt and secure delivery of your orders. The available shipping methods and associated charges will be displayed during the checkout process. The shipping cost may vary based on factors such as the weight of the package, delivery location, and chosen shipping method.
- Tracking Your Order
Once your order is shipped, we will provide you with a tracking number and a link to the courier's website or tracking portal. You can use this information to track the progress of your delivery. Please note that tracking information may take some time to update after your order has been dispatched.
- Delivery Notifications
We understand the importance of staying informed about your delivery. Therefore, we will send you email notifications at various stages of the delivery process. These notifications may include order confirmation, dispatch confirmation, and any significant updates or delays related to your delivery. Please ensure that the email address provided during checkout is accurate and regularly monitored.
- Receiving Your Order
To ensure a successful delivery, please ensure that someone is available at the specified delivery address to receive the package. If you are unavailable at the time of delivery, the courier may attempt redelivery on another day or leave instructions for you to reschedule or collect the package from a designated location. Please carefully follow the instructions provided by the courier for any alternate delivery arrangements.
- Damaged or Incorrect Items
In the unlikely event that you receive damaged or incorrect items, please contact our customer support team within 48 hours of receiving your order. We may require photographic evidence of the damage or incorrect items to initiate the necessary steps for a resolution, which may include a replacement or refund.
If you have any further questions or concerns regarding our delivery process, please don't hesitate to reach out to our customer support team. We appreciate your support and look forward to serving you with our delicious coffee selections.